ePerformax Celebrates Talent and 15 years in the BPO Industry
It has been 15 years since ePerformax started its journey here in the Philippines as one of the pioneer companies that helped the country grow its contact center and BPO industry. Since then, ePerformax has grown to be the best performing contact center for their clients and the best place to work for their employees. It has always been the company’s vision to maximize the potential of every employee by giving them rigorous training and enough room to grow their career in the direction they choose. Now, ePerformax is gearing up for the future of the industry with confidence it can help employees evolve to the next level – to handle the increasingly more complex customer interactions for ePerformax’s clients. “We have accomplished what we set out to accomplish in the last 15 years,” ePerformax President and CEO, Teresa Hartsaw said to employees and their families during the company’s 15th Anniversary Grand Family Carnival. “You are the ones making ePerformax possible.”
“This is a business of global professionals and the requirements for superior communication and performance are much higher than most professions out there,” Teresa emphasized. “We talk to people around the globe, helping them solve their problems. Most people have no idea how tough your job is,” to which all of the employees in attendance agreed with a resounding cheer at the statement. “It is a great job, but it is a tough job, and we’re going to prepare every one of you to be successful as the course of our industry evolves to the next level in partnership with Artificial Intelligence.” Teresa added. The evening was filled with more cheers as everyone watched all the talent segments. And it even got more exciting when the winners for the Anniversary King and Queen, eP’s Got Talent, and the Best Float were to be announced. All the winners stood proud for their co-workers as the crowd cheered on and got ready for the after-party.
The party was a grand celebration, but in another way, it was a kickoff. “In fact, I have been saying to everyone that after 15 years of hard work and success, it feels like we are at the beginning again with a lot of new technology and challenges. That’s why we must look toward the future,” Teresa emphasized. “Artificial Intelligence is advancing at such a rapid pace. It is increasing the self-service options and replacing basic representative functions. That’s both good and bad. Good for the customer because self-service is typically more efficient and good for the company because it is less expensive. The bad will be if the BPO industry does not evolve with the changing needs of the clients and customers, much of what we do today will no longer be a viable service. ePerformax is planning on being very viable by focusing on skill development at all levels of the company and adapting fast to these changes now, so we can continue to grow and celebrate our successes in the future.”
Again, as always thank you so much guys for visiting my page. I hope you enjoyed your stay. Please always do visit my blog for more of my adventures inside and outside my little kitchen. This is your Kitchen Mom, Dhess ... see you on my next adventure.
Mwuah! Love lots! 💖